Frequently Asked Questions
Everything you need to know about illuminating your home.
Do your light fixtures come with bulbs included?
Most of our fixtures do not include bulbs to allow you to choose your preferred color temperature and brightness. However, specific integrated LED models will have the light source built-in.
What is your return policy for lighting fixtures?
We offer a 30-day return policy for all unused items in their original packaging. Please note that installed fixtures cannot be returned for a refund unless they are defective.
How do I know if a light is suitable for a bathroom?
Look for the 'Damp Rated' or 'Wet Rated' labels in the product specifications. Damp-rated lights are perfect for bathrooms with steam, while wet-rated lights are required for direct water contact areas like showers.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. All international shipments are insured to ensure your glass and delicate components arrive safely.
Are your products compatible with dimmer switches?
The majority of our chandeliers and pendants are dimmable when used with dimmable bulbs and a compatible wall switch. For integrated LED products, please check the specific product page for dimmer compatibility.
What should I do if my light arrives broken?
Glass is fragile, and while we pack with care, accidents happen. If your order arrives damaged, please contact our support team within 48 hours with a photo of the damage, and we will send a replacement free of charge.